Pet Food Manufacturer Malaysia, Cat Food Supplier Selangor, Dog Food Supply Kuala Lumpur (KL), Klang ~ IKU Feedmill Sdn Bhd
Company Introduction
IKU Feedmill Sdn Bhd 每 short for "I Care U" 每 was established in 2013 in Port Klang, Selangor, with a strong commitment to providing high-quality, nutritious pet food. Specializing in the manufacture of both dry and wet pet food, the company aims to promote the health and well-being of pets through carefully developed, safe, and balanced nutrition.
Rooted in the belief that caring for pets is just as important as caring for family, IKU＊s name reflects its mission: ※I Care U§. Our vision is to become the leading pet food manufacturer and supplier in Malaysia and overseas.
IKU primarily serves customers across Malaysia, supplying a wide network of retailers. In line with its long-term growth strategy, we target to expand its market by exporting products to international markets, establishing itself as a competitive global player in the pet food industry by promising the quality of our products, the best price, and understanding the specific needs of our customers.
In 2019, IKU took a significant step forward by developing its own in-house brands: I-Recipe, Sunlike, Wawa, Miku, and Myza. Despite the challenges brought about by the COVID-19 pandemic, ongoing environmental changes, and a significant rise in production costs, IKU has remained to continue operations without compromise on quality or safety, reinforcing its commitment to its mission.
In response to increasing demand and evolving market expectations, IKU applied for ISO 9001:2015 certification in 2024 to align its production with internationally recognized Quality Management System (QMS) standards. This step reinforces the company＊s commitment to consistency, efficiency, and continuous improvement in its operations.
Looking ahead, the company plans to begin manufacturing wet pet food by the end of 2026, marking a major milestone in expanding its product range. The wet food line, set for development beginning in 2025, will enhance product variety and allow IKU to better compete in both local and international markets.
If you're interested in any of our products, we invite you to explore our online store for more details.
Should you have any questions or require further information, please don＊t hesitate to contact us 〞 we＊d be delighted to hear from you and assist with your inquiries.
COMPANY QUALITY POLICY
IKU Feedmill Sdn Bhd is committed in providing the highest quality on:
- Manufacturing of Pet Food 每 consistently meeting or exceeding client＊s expectations and requirements.
- Continual improvement of our processes and systems.
- Complying with ISO 9001 and other applicable requirements.
COMPANY QUALITY OBJECTIVES
| Department | Quality Objectives |
|---|---|
| Quality Control | To achieve not more than 5 customers complaints for quality per year. |
| Sales | To ensure customer satisfaction level averagely ≡ 70% per year. |
| Production | To ensure machine breakdown (with duration > 6 hours) not more than 5 cases per month. |
| Purchasing | To achieve supplier performance evaluation averagely at least 75% per year. |
| Human Resource | To achieve ≡ 8 training hours for each department per year. |
Quality Objectives Planning
| Department | Quality Objectives | Action Taken | Resource | Monitoring Frequency | Monitoring Method | Person in Charge |
|---|---|---|---|---|---|---|
| Quality Control | To achieve not more than 5 customers complaints for quality per year. | To ensure incoming and outgoing inspection is carried out. | Manpower, Inspection tools (if required) | Yearly (Jun 每 May each year) |
To monitor the number of customer complaints | QC HOD |
| Sales | To achieve customer satisfaction level at least averagely 70% per year. | To carry out customer satisfaction survey and improve on feedback from customers. | Manpower | Yearly (Jun 每 May each year) |
To monitor the customer satisfaction survey ratings received. | Sales HOD |
| Production | To ensure machine breakdown (with duration > 6 hours) not more than 5 cases per month. | To monitor the preventive maintenance | Manpower, maintenance tools, vendor | Monthly (Jun 每 May each year) |
To monitor the delivery time of products. | Administration & Logistics HOD |
| Purchasing | To ensure supplier quality problems (defect) ≒ 3 cases per month. | To highlight external providers when there is discrepancy and monitor the performance of external providers. | Manpower, communication tools and facilities | Monthly (Jun 每 May each year) |
To monitor the number of supplier complaints. | Purchasing HOD |
| To ensure supplier performance averagely ≡ 75% per year. | To approve quality external provider. | Manpower | Yearly (Jun 每 May each year) |
Monitor Supplier & Subcontractor Evaluation Form | ||
| Human Resource | To achieve ≡ 8 training hours for each department per year. | To conduct training needs analysis and training plan for employees. | Manpower, training provider, training facilities | Monthly (Jun 每 May each year) |
To monitor the training hours conducted for employees / department. | Human Resource HOD |
Our Company
